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Customer Experience Lead

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Passion Sports

Victoria BC – Fulltime Position

Passion Sports supplies teams, groups, and events with custom decorated apparel. Our growing company focuses on providing delightful service and making the ordering process as easy as possible for our customers. We are seeking an enthusiastic, solutions-oriented team member to join our growing sales and service team.

Job Description

Our Customer Experience Lead will assist with operations and work on strategies to scale amazing customer experiences as we grow.  The job will include customer assistance with our e-commerce platform, assistance with the development and marketing of our customized e-commerce solutions, and working with our sales and marketing teams on customer -centred growth strategies for our business.

This is a permanent, full-time position which is scheduled up to 40 hours a week (Monday – Friday) with extended health benefits & team bonus structure after a 3-month probationary period. 


  • Managing e-commerce operations including processing online orders, identifying bottlenecks/opportunities for growth, and providing support to our customer service team.

  • Providing support and positive interactions for our online customers.

  • Maintain an orderly workflow according to priorities.

  • Organization, planning, and scheduling for custom e-commerce solutions.

  • Problem solving customer issues and taking proactive actions to avoid issues.
  • Assisting with the development and planning of strategies to scale great customer experiences.


  • Strong organizational and planning skills.

  • Time management skills with ability to multitask and prioritize tasks.
  • Energetic and self-motivated with excellent communication skills.

  • Proficient with technology and computers.
  • Keen to learn and adapt to new technologies.
  • Flexible and reliable in a team setting to meet organizational deadlines.

  • Exceed in a team environment as well as work well individually.

Bonus Points for:

  • Working knowledge of WordPress, WooCommerce, or other CMS/e-commerce tools (Shopify, Squarespace)
  • An eye for good design.
  • Experience with graphic design applications (Adobe Illustrator, Adobe Photoshop, etc.)
  • Experience with basic or advanced web design (including HTML, CSS, PHP, Javascript)
  • Prior customer service or sales experience.

Working at Passion Sports

Excellent Benefits

Our generous benefits package covers everything from dental to massages.

Team Socials

From beer fridays to our monthly team events, we like to have some fun, together.

Team Bonuses

Every team member is eligible to receive a monthly financial bonus based on our collective goals.

Beer Fridays

We like to enjoy a frosty beverage on Fridays, to celebrate a week of great work.  Nothing like something fizzy to cap off a Friday!

Energetic Working Environment

We have a young and ambitious team that is working to grow the business.  Ready to join something exciting and feel a part of a good company?